1. Eligibility for Returns:

We want you to be completely satisfied with your purchase. Most items may be returned within [2 business days] of receiving them, subject to the conditions outlined below.

2. Items That Can Be Returned:

Unworn and unused items in their original packaging.

Items with all tags, labels, and accessories intact.

Items that are in new, resalable condition.

3. Non-Returnable Items:

Certain items cannot be returned for hygiene or safety reasons, such as:

Personalized or custom-made items.

Perishable goods.

Downloadable software or digital products.

4. Return Process:

If you wish to return an item, please follow these steps:

Contact our customer support team within [2 business days] of receiving the item to request a return.

Provide your order number and a detailed reason for the return request.

Our customer support team will guide you through the return process, including providing you with a return shipping label (if applicable).

5. Return Shipping:

If the return is due to a mistake on our part, we will cover the cost of return shipping.

If the return is not due to an error on our part, you are responsible for the return shipping costs.

6. Refund or Exchange:

Once we receive the returned item and verify its condition, you can choose between:

A refund to the original payment method.

An exchange for a replacement item (if available).

7. Refund Processing Time:

Refunds will be processed within [5 business days] after receiving the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

8. Restocking Fee:

We reserve the right to charge a restocking fee for items returned in a used or damaged condition. The restocking fee will be communicated to you during the return process.

9. Return Address:

62 Grafton Street, Ocean View, Bluff, Durban 4052

10. Contact Information:

If you have any questions or need assistance with the return process, please contact our customer support team at [customersupport@refraktion.co.za] or [031 028 0084].

11. Changes to this Policy:

We reserve the right to update or modify this returns policy at any time. Please check our website for the most current version.